Refund policy

Effective Date: June 2025

Brand: Outerlands

At Outerlands, every order is quality-checked before dispatch. We take pride in delivering products that meet our standards — and we stand behind them.

Replacement Policy (7-Day Window)

We offer a 7-day replacement from the date of delivery for items that arrive damaged, defective, or incorrect.

To be eligible for a replacement:

The item must be reported within 7 days of delivery
The item must be unused, unwashed, and in original packaging
You must provide video evidence with Uncut unboxing video of the damage/defect/incorrect item at the time of raising the request

To raise a replacement request, email us at support@outerlands.in with:

Your Order ID
Clear photos/video of the issue
A brief description of the problem

Once verified, your replacement will be dispatched within 5–7 business days.

Return & Refund Policy

Returns and refunds are not applicable under normal circumstances. We do not accept returns or issue refunds for:

Change of mind
Wrong size ordered by the customer
Colour preference after delivery
Minor variation in shade due to screen display differences

Refunds are only applicable in the following scenario: If a replacement product itself arrives damaged or defective, you will be eligible for a full refund. In this case, please contact us at support@outerlands.in within 24 hours of receiving the replacement, with supporting evidence.

Approved refunds will be credited to your original payment method within 7–10 business days.

Non-Returnable Conditions

The following will make a return/replacement request ineligible:

Items washed, worn, or altered after delivery
Items without original tags and packaging
Requests raised after the 7-day window
Damage caused by improper use or handling by the customer

Order Cancellation

Orders cannot be cancelled for Prepaid Orders once placed.

For any queries, reach out to us at support@outerlands.in — we typically respond within 24–48 business hours.